Our FAQ’s are designed to help with any queries you may have.  Please choose the section which relates to your question and then click on the question for the answer.

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Before I Book

Finding my Villa Holiday

How do I search for a villa?
What age ranges define adults, children and infants?
Does the website show all availability?
Can I change my arrival dates (for example have a Thursday to Thursday booking instead of a Friday to a Friday?)
Do you accept 10 night bookings?
Members of our travel party want to fly from different airports. Can this be booked through Villa Plus?
We wish to go for 2 weeks but some of the party are only going for one week, what do we do?
What are the flight times and which airline we are flying with?
There are not enough beds shown for the maximum occupancy for the villa. Why is this?

Pricing my villa holiday

Can you give me availability on a villa and cost?
How much is the deposit on a holiday?
What is ADW for? Is it refundable?

Assistance requirements

Can you arrange assistance at the airport?
We have a disability and require special assistance; can we still book a Villa holiday?

Booking my holiday

Can you hold a villa off sale?
I would like to stay in two different villas during my stay. How can I book this?
Can I book by phone?
Infants and new-borns - I have a baby on the way!
What is the baggage allowance?
My names appear differently on my passport (this includes middle names, incorrect titles and hyphenated names). Is this important?
What financial protection does my holiday have?
Can I add a Starter Pack?
Child seats for Car Hire or Transfers - do I need to bring my own?
Can I pre-book seats?
Can I book a bicycle/surfboard/golf clubs or other special luggage on my flight?
I have been given the option to pay by phone only and cannot complete the booking online. Why is this?

Paying for my holiday

When is my balance due?
How do I pay my balance?
Will you take my balance automatically?
I don’t wish to pay all my balance now, can I pay in small instalments?

New Package Travel Directive (PTD) 2018

What does the new PTD regulations mean to me & what do I need to know?

Brexit Advice

How will Brexit affect my travel?
Can I still use my UK Driving Licence?
Will I also need a Green Card to drive in the EU?
What happens to the EHIC cards / Travel Insurance?
Will my Flights operate as normal?
What about Mobile phone roaming charges?
Do I need to renew my Passports / obtain a Visa?

Modern Slavery Statement

Modern Slavery Statement

What Happens Next

After I book

What happens next - before I travel?
Will I receive anything by post?
What kind of travel documents will I receive if the airline ticketless?
When will I receive my travel documents?
When do I need to provide my passport details to Villa Plus?
Do I need to check-in online?
API – Do you need my middle name? It states it ‘must match your passport exactly.”
I have already provided all passport details to the airline directly, why do I still need to give these details to Villa Plus?

When we arrive

Do you have staff in resort?
Will we be met at the airport?
What time can I check in at the villa?
How do I collect the keys to the villa?
Who do we call in an emergency when we are on our holiday?
What's the check-out time at the villa?
Can I arrange a late checkout/early check-in?

Making Amendments

Changing my holiday

If I make a Villa only booking can I add flights at a later date?
We would like to add additional persons or add additional flights to my booking?
Can I add cots and highchairs to my booking?
Can I add an extra bed to my booking?
Can I add extras to the Villa after my booking?
How can I pre-book my seats?
How can I upgrade, amend or cancel my car hire booking?
Can I change the dates of my holiday?
Can I change the duration of my holiday?
Can I add Car Hire, or transfers after booking?
Can I arrange for groceries to be in my villa when I arrive?
Can I add insurance at a later date?

Cancelling my holiday

I need to cancel my holiday what should I do?

At The Villa

At the villa

Are linen and towels provided?
Will there be toilet paper already at the Villa?
Will the villa be cleaned during our stay?
Will there be food and provisions in the villa?
Does the villa have English TV channels?
Will the Villa have a washing machine?
Will an iron and ironing board be available?
Where can I find a list of all facilities at my villa, such as WiFi and air-con?
The villa has a BBQ. Is the BBQ equipment provided?
Do I need to bring my own hairdryer?
I can see there are only a few sunbeds in the photos, will there be enough for everyone?
Will there be enough outside dining seats for everyone on our booking?
Will the pool be heated during July/August?
Has the villa got WiFi?
Do I need to take my own ping pong bats and balls?
What is the Pool Depth?
Villa occupancy 8 plus one where does the extra person sleep?

After my holiday

I’d like to provide you with some feedback on my recent holiday. How can I do this?